The CoreQ survey, by phone.
Fourteen days after discharge, TCIQ calls Frank Moretti — the resident from the 48-hour check-in — for his CoreQ satisfaction survey. The four questions are read word for word, and he answers each one on the keypad or out loud. Watch the survey record fill in as he goes.
Hear the 48-hour check-in call instead →
Conversation
- Each line appears here as it's spoken. Tap a line to replay it.
Survey record
What TCIQ did
Built 19 September 2026 from TCIQ's CoreQ script. Unlike the check-in replay, this call was not recorded end to end: the survey is a fixed script with no AI deciding what to say, so each TCIQ line was synthesized in the voice the survey calls use and laid out with Frank's answers and real keypad tones. The pauses between lines approximate a live call. Frank is fictional and was played by a separate AI system in a different voice. TCIQ is built, tested, and ready to pilot at your facility.
Full transcript
Read the transcript
How the survey is scored
The keypad digit is recorded as the score. A spoken number is read back and confirmed before it counts, and only the words one to five are accepted. No AI interprets an answer.
The four CoreQ Short Stay Discharge questions and the five-point scale are read verbatim, in the same order, on each call.
AHCA, the measure steward, confirmed in writing that administering this survey by automated phone call is acceptable.
The survey belongs to the resident. The help question at the end catches a response someone else answered for them, and that response is excluded from the measure rather than counted.
Each response is tied to the resident, their discharge date, the discharge coordinator and the building, and is saved when the call ends — with the question-and-answer trail kept verbatim. It is not an anonymous survey.
The open-ended comment at the end is not a CoreQ item. It is stored on its own and changes no score.
Questions about the survey, the pilot, or your EHR: info@gotciq.com